FAQ

 

HOW MUCH IS SHIPPING

All orders are shipped USPS flat rate. Pricing varies by tiers. 

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Allow 3 business days for order processing and payment verification. 7-10 business days for domestic delivery. 10-12 business days for international shipping..

CAN I GET A REFUND OR MAKE AN EXCHANGE?

No refunds, exchanges only.

DIRECT CONTACT?

lafronterasupply@gmail.com

CAN I ORDER IF I DO NOT LIVE INSIDE THE US?

Yes

DO MY BILLING & SHIPPING ADDRESS HAVE TO MATCH?

Yes, to prevent Identity and credit card fraud.

MY ORDER WAS SUCCESSFULLY PLACED BUT I DIDNT GET A CONFIRMATION EMAIL

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

WHAT TIME TO YOU UPDATE YOUR ONLINE SHOP?

3PM PST

WHEN ARE PARTICULAR ITEMS RELEASED?

We generally don’t have set release times. Please subscribe to our email alerts and follow us @LaFronteraSupply for the most accurate updates.